DEFINITIONS

1.1. In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us” – means

Swoosh Cleaning and Restoration Services

“Cleaner”, “Cleaning Operative” – means the person or firm providing cleaning service on behalf of the Company.

“Supervisor” – means the person supervising the team of cleaners on behalf of the company

“Customer” – means the person or corporate to whom the cleaning service are supplied by the Company.

“Customer’s Address” – means the address where the Customer has requested the cleaning services to be carried out.

“Service”– means the cleaning services provided on behalf of the Company.

“Cleaning Visit” – means the visit to the Customer’s service address by the Cleaner in order to provide the Service.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

​

CONTRACT

2.1 These Terms and Conditions represent a contract between Swoosh Cleaning and Restoration Services and the Customer.
2.2 Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3 The Customer agrees that any use of the Company’s cleaning service, including placing an order for services by phone, social media, live chat, email, website forms will constitute the Customer’s acceptance of these Terms and Conditions.
2.4 Unless otherwise agreed in writing by a manager of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
2.5 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by a manager of the Company

 

QUOTATIONS

3.1. All quotations are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date.
3.2. We reserve the right to amend the initial quotation, should the Customer’s original requirements change.
3.3. In the event a customer will like to add an additional service not quoted on the invoice, negotiations will be between the Customer and a manager at the Company and never between the Customer and the Supervisor or Cleaner.
3.4. All spaces and furniture described by the customer without supporting video or picture are subject to final verification by Swoosh and pricing subject to change in the event an invoice had already been issued.
3.5 If a Customer pays for an incorrect number of seater for upholstery cleaning due to  false calculation. The balance will have to be made upon confirmation of the actual number of seaters.

VAT

4.1. All prices are exclusive of VAT.

EQUIPMENT

5.1. The Company will provide all cleaning supplies and equipment required to provide the cleaning services.
5.2. The Customer must provide running water and electricity at the premises where the cleaning services take place.

PAYMENT

6.1 To validate booking the Customer must make the required booking fee. Also, the balance payment must be made before the team leaves the Customer’s property.
6.2 We reserve the right to cancel any contract and charge a minimum of 10% of the total cost of the service as an inconvenience fee if any misleading or false information was used to obtain discounted cleaning service or if the given general requirements for the service and its professional performance would not be possible. 

​

CANCELLATION

7.1. The Customer can cancel the scheduled services by giving no less than 24 hours prior notice. If the service is booked with less than 24-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled, the company requires the customer to pay a 30% cancellation fee.  If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
7.2. There is an administration fee for cancellation equal to 30% of the cleaning service total if cancellation is made in less than 24 hours to appointment.
7.3. The Customer will also be charged a rescheduling fee of 30% if:
7.3.1 Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of the Company. If the customer or third-party have prevented the cleaner to do their job
7.3.2 If the Customer reschedules the service upon arrival of the Cleaning Operative onsite.
7.3.3 Our cleaners arrive at the Customer’s address and are unable to  perform their duties as a result of lack of electricity or water.

 

REFUNDS

8.1. Refund will be issued only if:
8.1.1 The Customer has cancelled a cleaning service within the allowed time of 24 hours prior to the start of the cleaning service;
8.1.2 The cleaners have not been able to provide the cleaning due to reasons beyond the Customer’s responsibility.

 

COMPLAINTS

9.1. We request that complaints or feedback be provided and include photographic evidence of the issued area and description of the issue within reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service.
9.2. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless a notice detailing the complaint is received by the Company within reasonable time of services completion. The Company will fully investigate any complaints and attempt to resolve them to the satisfaction of the Customer, or alternatively to a reasonable standard.
9.3. The Customer agrees to allow the Company back to re-clean any disputed areas before making any attempts to clean those areas himself or arranging a third party to provide a cleaning or service with regards to the above. Failure to do so will consider the matter is fully settled.

CLAIMS

10.1. The Customer agrees that due to the nature of the cleaning services the Company guarantees only to correct any problems reported within reasonable time equal to 48 hours upon completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
10.2. We may require entry to the property of the claim as soon as possible in order to rectify the problem.
10.3. The Customer agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.
10.4. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services to inspect the work then no claims regarding any cleaning issues can be made.
10.5. If the Customer instructs a third party to inspect the result from the cleaning service, then the Company must be notified before completion of the service.
10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
10.7. Any refunds or adjustments must be requested to Us directly and subject to approval by Us.
10.8. While the Company cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, We request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaners.
10.9. In case of confirmed damage, caused by cleaners, the Company will attempt to repair the item at its cost. If the item can’t be repaired, We will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning service rendered.
10.10. We will not be responsible for damage due to faulty and/or improper installation of any item also old/worn out/damaged items. All surfaces (i.e., marble, granite, wood etc.) are assumed sealed and ready to clean without causing harm.
10.11. No claims will be entertained if the Customer has an outstanding balance aged more than 14 days.

LIABILITY

11.1. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
11.1.1 Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
11.1.2 Late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
11.1.3 An existing damage to Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;
11.1.4 Non satisfactory result from the cleaning services due to the Customer or third party walking on wet floors or using appliances during or shortly after the cleaning process;
11.2. The Company will not be liable for any odours or damage arising during and/or after cleaning service when this is due to factors such as, lack of ventilation, and/or appropriate heating.
11.3. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 14 days or more from the date the payment was due.
 

SUPPLEMENTARY TERMS

12.1. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
12.2. The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated.
12.3. Our operatives are happy to move furniture. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.
12.4. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Customer prior to the visit. The time may vary due to the last minute needed rearrangements.
12.5. All fragile and highly breakable items must be secured or removed.
12.6. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.
12.7. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

REFERRAL CREDIT

13.1. Referral Credit will be issued after we receive cleared funds from the new Customer.

 

 

 

​